We ship all packages through UPS, FEDEX and USPS as we choose . All shipments are subject to size, weight, package dimensions and content restrictions imposed by each carrier. If we cannot ship your package to your address due to unavailable shipping option, we will contact you of such. Some shipments may be subject to additional shipping fees. If your Shipment falls in that category , we will contact you before we ship your package to notify you of the additional shipping fees .
WE DO NOT SHIP TO APO/FPO addresses and PO boxes.
All shipments shipped through UPS , FEDEX and USPS are front Door Deliveries and may or may not require a signature, the package may be left in a secure area per the shipping company driver discretion ,if you want your shipment to be signed for, you must request it after you have placed your order by contacting us. if you instruct us to leave the shipment without a signature, you are responsible for missing, stolen , damaged or misplaced packages, our responsibility ends once we hand your shipment to the shipping company.
zaaptvus.com will not be responsible for shipping costs on packages not delivered due to a shipping carrier inability to deliver to a particular location due to circumstances such as: narrow or winding roads, dirt or gravel roads, and vacant establishments.
If a package is shipped and returned because it is not deliverable due to an incorrect address,refused and or canceled, the customer will be responsible for shipping charges both ways and the package will be considered a returned item.
We offer express shipping where available to all 50 States. We use FEDEX and UPS for express shipping, we reserve the right to choose which carrier to ship with as long as we use an equal or better shipping method than what you chose at checkout. You will not be charged anymore than what you were quoted at time of placing order even if the shipping method we choose costs more.
If you place an order on Friday and chose overnight shipping, this will be a Monday Delivery. If you want your shipment for Saturday delivery additional charges will apply. We call all customers who place orders on Friday and choose next day shipping to verify if they want a Saturday delivery.
The shipping charges that you pay us for any international shipment is ONLY for transportation charges, some countries impose fees and taxes on any incoming commercial shipments. We have no control or have any information on what charges will be imposed. Every country have its own laws and taxes that they collect on any incoming commercial shipment.
As much as we like to know exact delivery times, we are unable to give you a delivery date on your package , the delivery times provided at checkout are only estimates provided by the shipping company and are not guaranteed delivery times, however every order we ship will have a tracking # provided by the shipping company for you to track your shipment.
Most orders placed before 4:00PM EST will ship the same day except on holidays and weekends.
Shipping charges are calculated based on the products ordered and the weight. You will be presented with all shipping options and costs at checkout
Due to the nature of the products that we sell, we have a strict limited return policy. Please read it and understand it.
If for any reason you like to return the product to us after you have received it as long as it is still in original condition with all original packaging , we will accept the return within 14 business days after which you have received the product verified by the delivery date provided by the shipping company. You must contact us to request a return authorization number before you can return the product to us, NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER .There are no returns allowed on any subscription renewal codes, once the code has been issued it can not be returned.If you return the product to us within the time period allowed for returns and was received by us and does in fact meet our return policy conditions we will issue a credit back to your payment method used at the time of purchase less 15% restocking fee ,unless the product was defective a replacement will be sent free of charge. Shipping charges are never refundable. In the case that you received Free Shipping or Discounted Shipping on your order and wish to return the product to us ,the original shipping charges will become applicable and will be deducted from your order total .No other Returns will be accepted .
The Set Top Boxes that we sell come with a one year manufacturer hardware warranty.This warranty covers the actual device, all other accessories that come with the receiver including the remote have only 30 days replacement warranty, if during the first year you encounter any problems with the device , you can contact our support department first to try to diagnose the problem and try to resolve the issue and if that was not possible, you can send it to us for repair or replacement free of charge shipping charges apply.
ZAAPTV US Warranty & Support:
All IPTV devices listed on zaaptvus.com web site come with one year manufacturer warranty on the actual device and 30 days manufacturer warranty on all accessories included with the device including the remote control and all other accessories purchased individualy . This warranty covers any manufacturer defects found in the product after the sale. After the one year manufacturer warranty has expired, a diagnostic fee of $39.95 will be charged for any device sent to us for repair plus parts and labor, this fee is not refundable and will be charged regardless of repair being done or not.
What this warranty covers:
The manufacturer warranty covers any hardware or software issues deemed to be manufacturer defects in the normal operation of the equipment and not caused by the end user.
What is NOT covered:
This manufacturer warranty does not cover any damage or mis-use caused by the end user including, Broken Reset Buttons, Broken Antennas, Broken HDMI Ports, Broken Power Supply Ports and any other damage caused by power sources, Internet connections and acts of God.
There is absolutely NO WARRANTY on the channels, none of the channels on our products have any kind of warranty or guarantee whatsoever. The channels are provided as long as they are available for zaaptv to stream and allowed by law . ZAAPTV and ZAAPTV US are not responsible for the content nor claims any right to the content. ZAAPTV provides the streams of all the channels as they are available on the internet.Some content may not be available in some areas.
The extended warranty that we sell is provided by a third party company, this warranty starts after our one year manufacturer warranty has expired, any warranty issues after the first year must be directed to the extended warranty company . All the information you need is included in the extended warranty pack that we sent to you when you purchased it from us. You must register this warranty with them within 30 days of purchase to insure coverage
What should I do if warranty work is needed?
If you encounter any issues on your device during the one year manufacturer warranty, you must open a support ticket on our web site at www.zaaptvus.com/helpdesk/ and provide all the information requested and submit to us. An email will be sent to you with instructions on how to fix the issue or instructions on how to send your device to us. You must wait for a response from us and follow the instructions sent to you by email before you send the device to us. Shipping charges both ways are your responsibility.
ZAAPTV US will offer support on all IPTV products we sell to all customers who purchased directly from us or from one of the many resellers in USA ONLY for a period of one year. Support is provided by our online Help Desk and limited phone support. After the first year only online help desk support will be provided. Any other support requests sent to us other than our help desk will not get a response. Please use our help desk for any support issues.
zaapTV HD509N Air Mouse Remote Control. This will only work on zaapTV HD509N. Please check your model before ordering.
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